This Privacy Policy describes how Prisma Guides ("we", "our", or "us") collects, uses, and protects information when you interact with our websites, digital products, and online services. Prisma Guides is operated from Brazil and serves customers worldwide.
Information We Collect
Prisma Guides collects basic customer information needed to process orders, provide access to digital products or online services, respond to support requests, and improve the customer experience. Information may include name, email address, billing information, order details, support messages, technical data, and website usage information.
How We Use Information
We use collected information to operate and improve our products and services, process transactions, deliver purchased digital products and online services, provide customer support, communicate with you about your account or purchases, prevent fraud, maintain security, and comply with legal obligations.
Payments
Payments are processed by third-party payment providers, such as Stripe or other secure payment processors. Prisma Guides does not store complete credit card details on its own servers.
Cookies and Similar Technologies
The website may use cookies or similar technologies for website functionality, analytics, security, and improving the user experience. You can manage cookie preferences through your browser settings.
Sharing of Information
We do not sell personal information. We may share information with trusted service providers, such as payment processors, hosting providers, analytics services, and support tools, strictly to operate our services, and with authorities when required by law.
International Data Transfers
Prisma Guides serves international customers. Data may be processed by service providers located in different countries when necessary to operate the website, process payments, deliver digital products and online services, provide support, or maintain security.
Data Retention
Customer data may be stored only for as long as necessary for business, legal, tax, security, fraud prevention, and support purposes.
Data Security
We apply reasonable technical and organizational measures to protect personal information. Payments are processed by third-party payment providers using industry-standard security practices, and our sites use HTTPS encryption.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Customers may contact contact@prismaguides.com to request access, correction, or deletion of personal data, subject to legal obligations. Nothing in this Privacy Policy limits mandatory privacy rights under applicable laws.
Contact
Questions about this policy? Email contact@prismaguides.com.