Prisma Guides is committed to customer satisfaction. This Refund Policy explains the terms under which refunds may be issued for digital products and online services distributed through our platforms and partners.
Digital Products and Online Services
Prisma Guides provides digital products and online services to customers worldwide. Because digital products may be delivered instantly or accessed shortly after purchase, refund eligibility may depend on the type of product or service purchased, delivery status, access, usage, and applicable consumer protection laws.
Customers may request a refund within 7 days of purchase, unless a longer period is required by mandatory consumer protection laws in the customer's country or region. Where applicable law provides a mandatory cooling-off period, withdrawal right, cancellation right, or other consumer protection right, Prisma Guides will honor those rights as required by law.
Refunds may be limited or unavailable for digital products, downloaded content, accessed content, completed services, custom work, or products or services that have already been substantially delivered, except where a refund is required by applicable law.
To request a refund, customers must contact contact@prismaguides.com with the order reference, the email used at checkout, the purchase date, and a brief explanation of the request.
Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider, card issuer, bank, and country.
Subscription Services
Subscriptions may be cancelled at any time from the customer account or by contacting our support team. Cancellations take effect at the end of the current billing period. Partial-period refunds are considered on a case-by-case basis and in accordance with applicable law.
How to Request a Refund
Email contact@prismaguides.com with your order details. Our team typically responds within 2 business days. Approved refunds are issued to the original payment method.
Exceptions
Certain items — such as promotional bundles or products explicitly marked as non-refundable at checkout — may be excluded from this policy. Applicable exceptions are always disclosed on the product page prior to purchase.
International Customers
Prisma Guides serves customers globally. Refund rights and cancellation rights may vary by country or region. Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.